招聘
Customer Service Executive
Position Level
行政人员
Requirements
SPM / STPM / Diploma / Degree with at least 1 year experience in any call center is added advantage
Fresh graduates are encouraged to apply as training will be provided
Proficient in basic languages English and Mandarin (both written and verbal)
Basic Competency of Microsoft Office Suite (Excel, Word & PowerPoint)
Experience in medical industry will be an added advantage
Must be highly motivated, initiative, sales-oriented and willing to learn.
Flexibility towards fast changing priorities and business processes.
Responsibilities
Basic Salary + Commission = RM 3500 to RM 5000
Managing sales inquiries through Facebook, Instagram and social media platform, promoting health screening products and close deal as well as upselling other screening products
To work closely with other team members to achieve the monthly sales target
Approach customers from enquiries to capture the new leads with name, contact number, email, patient main concern and etc
Provide a positive customer service experience through various online communication tools responding to client requests and anticipating unstated needs
Develop and maintain positive customer relations and coordinates with doctor and nurses to ensure customer requests and questions are handled appropriately and in a timely manner
Assist to arrange customers' appointments and to sign up any interested products
Assist in resolving customer complaints tactfully
Perform any other duties as assigned by superior and management
Qualification
小学/中学/SPM/O水准
Job Details
Job Specialization
客户服务
Job Location
吉隆坡
Employment Type
全职
Age Range of Candidate
-
Years of Experience
1
Monthly Salary
3500 - 5000